We want you to buy with confidence. If something isn’t right, here’s how returns work.
Our returns policy
- You may return unused items in their original packaging within 7 days of delivery.
- Certain items — e.g. opened chemicals or special orders — may be excluded for safety reasons.
- Refunds are processed within 5–10 business days of us receiving the returned item.
How to start a return
Email admin@landscaperssecret.com with your order number and the reason for the return, and we’ll guide you through the next steps.
Damaged or incorrect items
If your order arrives damaged or incorrect, contact us within 48 hours of delivery and we’ll put it right at no cost to you.